FAQ
What is Fungjai?
Fungjai is a music platform where musicians and their fans can connect with each other - both online and offline.
Where can I access Fungjai?
Please visit our website at www.fungjai.com and download our iOS and Android mobile apps from the iTunes App Store and Google Play store by searching for 'Fungjai'.
Do I have to pay to listen to music on Fungjai?
No, Fungjai is a free-to-listen music streaming platform as our goal is to help spread indie and non-mainstream music to a wide range of listeners.
Do I have to pay to upload music?
No, anyone can upload their music onto Fungjai for free.
What kind of music does Fungjai have?
We are open to all sorts of original music covering all spectrums of genres from pop to metal, acoustic to electronic, and folk to experimental, so we do not prevent any artist from joining Fungjai. We however do not allow cover songs that are not properly cleared by the rightsholders and songs that are illegal or promote hate.
How many songs does Fungjai have?
For Fungjai Thailand, there are more than 12,000 tracks on our streaming platform.
How many bands does Fungjai have?
For Fungjai Thailand, there are more than 2,600 artists on our streaming platform.
How many listeners does Fungjai have
For Fungjai Thailand, in 6-month average from October 2017 until March 2018 we've got 1.8 Million monthly streams played
Does Fungjai have an office in Indonesia?
We currently don't have a physical office and work freely from anywhere.
How many people are there working at Fungjai?
Around 50 people mostly based in Bangkok, Thailand, and 2 people in Jakarta, Indonesia.
Who are Fungjai's audience ?
Our audience are both music creators who want to spread their music, and music listeners who are open to all sorts of music from anywhere in the world.
What is Fungjai's Vision and Mission ?
We would like to see Fungjai become a Southeast Asian music platform and spread our music to the world, and we want to do that by empowering our local musicians and music communities via our online and offline activities.
How can I contact Fungjai?
You can contact our local representatives at [email protected]
How to register to Fungjai?
You can visit our website homepage and click the sign up button or you can also sign up from our mobile apps
Where I can reset my password?
In order to reset your password, please contact our supporting team at [email protected]
What are the requirements to join Fungjai Artist?
We are open to all sorts of original music covering all spectrums of genres from pop to metal, acoustic to electronic, and folk to experimental, so we do not prevent any artist from joining Fungjai. We however do not allow cover songs that are not properly cleared by the rightsholders and songs that are illegal or promote hate.
What are the benefits joining Fungjai Artist?
Our goal is to help spread indie and non-mainstream music, so the direct benefit for artists like you is to be able to share your music to an audience susceptible and open to listening to a wide range of music.
Is there any financial benefit by joining Fungjai?
Fungjai pays royalties to all rightsholders, both directly to artists and labels, and via collective management organizations. But due to the fact that Fungjai is a free-to-listen music streaming platform and the low income from online advertisements, which is the main source of revenue, there is a low financial benefit for artists on Fungjai. However, the true value of being on Fungjai is the access to a community of music fans and artists susceptible and open to listening and sharing a wide range of music.
How to delete my account?
As artist, you can delete your account by requesting 'delete account' from Artist Upload website. However as listeners, you cannot delete your account by yourselves, please request deletion to [email protected]
How can I upload my songs onto Fungjai?
You can upload your songs onto Fungjai's platform by creating your artist profile with our Artist Upload system.But if you run into any problems, you can ask our staff to help you create the profile and transfer the acces to you later.
Is there any limit of songs that can be uploaded to Fungjai?
We don't have any limit for songs to be uploaded, however we have maximum size of each song at 20 MB.
Is it possible that my songs can be download illegally from Fungjai?
Our software developers have developed preventative measures to prevent illegal music downloading on Fungjai, but we are aware of technologies that try to download songs illegally anyway. We promise to keep developing new ways to protect your music from being downloaded illegally.
Can I see my real-time stats of my new release?
Yes, you can see estimate real-time stats of your stream count from your artist profile page on our website.
How often does my real-time stream count update
Our stream count update will automatically refresh every 1 hour
My artist/band name is the same with another artist/band, how do I fix this?
It's a possibility that you will have the same name with the others.We will display the same name, however your logo and photo display will be different and the URL will be different as well.
How do you calculate your chart?
Our algorithm combining stream count and time stamp when the new release being uploaded. If at certain time the new release having same stream count with previous release, then the new release will be on top of the previous release
Can I manage more than one artist with one account?
Yes, you can manage multiple artists under one account with no limit.
Can we stream offline?
Yes, you can save selected songs to listen to later when you're offline.However, you can only listen to them through the app and cannot copy the song file as a copyright protection software is in place.
How many songs can I save for offline listening mode?
As many as you want; however, it's also up to your smartphone's available memory. One song is usually around 8.5MB, so 1,000 songs takes up about 8.5GB of your smartphone's memory
Does fungjai stream on EDGE (2G, mobile network)?
If you set the audio quality to 160 kbps or lower, EDGE could still be suffice, but keep in mind that the network speed should be close to 200 kbps all the times before it's possible without buffering.We recommend using a 3G network with at least 384 kbps network speed to listen to 320 kbps audio quality.
I have limited data usage, how much mobile data do I need to stream Fungjai for a full month?
It depends. If you stream from wifi or save the songs you want to listen to offline while on wifi, you won't need to spend your mobile data at all.But if you use your mobile data, it depends how often you stream.For example, if you listen to music 1 hour a day for 31 days, your data usage will be 43MB/hour or 1.3GB/month at 96 kbps, 72MB / hour or 2.2GB/month at 160 kbps, 144MB/hour or 4.4GB/month at 320 kbps.
My music is often stopping or buffering all the time on my mobile phone. Help me!
The problem may be either the internet speed is too slow or the audio quality setting is too high for the internet speed. So, please adjust to audio quality setting to match the internet speed, find a location with better internet coverage or save the songs to listen offline.
Can I use Fungjai when I am abroad?
Yes, you can use Fungjai anywhere in the world with an internet connection